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We make truly beautiful things and want them to bring you joy for as long as possible.
We have a customer support service for this purpose. If, over time, our item has acquired significant signs of use (scratches, scuffs, chips, or damage not covered by the warranty), we will try to help you fix them or advise you on how to do so.
To do this, write to us at support@thepoemstudio
Metal (stainless steel, blued steel, aluminum)

To remove dust, use a dry cloth or a fluffy microfiber brush.

To remove fingerprints and dirt, we recommend using a moderate amount of screen cleaning spray (one or more sprays depending on the surface area being cleaned).

The use of abrasive products, aggressive chemicals and large amounts of water is strictly prohibited.

When delivering, installing and moving items with metal surfaces, we recommend using cotton gloves.

Use protective stickers if you place other items that may cause scratches.

If products are labeled for outdoor use, avoid direct exposure to water (including rain and snow) unless otherwise stated in the item description.

Wood (solid wood, veneer)

To remove dust, use a dry cloth or a fluffy microfiber brush.

To clean away dirt, use a damp, well-wrung-out microfiber cloth.

The use of abrasive products, aggressive chemicals and large amounts of water is strictly prohibited.

Avoid contact of dyes (wine, juice, etc.) with the surface of wooden objects to avoid stains.

Use protective stickers if you place other items that may cause scratches.

Maintain regular temperature and humidity levels in the room.

Natural stone (marble, travertine)

To remove dust, use a dry cloth or a fluffy microfiber brush.

To clean away dirt, use a damp, well-wrung-out microfiber cloth.

The use of abrasive products, aggressive chemicals and large amounts of water is strictly prohibited.

Avoid contact of coloring substances (wine, juice, etc.) with the surface of stone items to avoid stains.

Use protective stickers if you place other items that may cause scratches.

Paint (for wood, MDF, metal, etc.)

To remove dust, use a dry cloth or a fluffy microfiber brush.

To remove dirt, use a damp microfiber cloth.

The use of abrasive products, aggressive chemicals and large amounts of water is strictly prohibited.

Use protective stickers if you place other items that may cause scratches.

Leather

To remove dust, use a dry cloth or a fluffy microfiber brush.

To clean smooth leather, use a damp, well-wrung-out microfiber cloth. Wet wipes can also be used.

To clean suede and nubuck, use a special foam cleaner.

The use of abrasive products, aggressive chemicals and large amounts of water is strictly prohibited.

Avoid contact of dyes with the surface of leather items (wine, juice, etc.) to prevent stains.

Textile

To remove dust, use a dry cloth or a fluffy microfiber brush.

To remove dirt, use a damp microfiber cloth.

The possibility of using detergents, washing, and ironing depends on the type of fabric and is indicated in each individual case.

Avoid contact of dyes with textile surfaces (wine, juice, etc.) to prevent stains.